Privacy policy.

Last updated: Aug 2025

At The Creates Co (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thecreatesco.uk, interact with us online, or use our services.

When you engage with us, we may collect personal details such as your name, email address, business information, social media handles, and payment details, as well as technical data like your IP address, browser type, and device information. We use this information to deliver our services, process payments, respond to enquiries, improve our website and offerings, and, where you have opted in, keep you informed with updates and marketing communications. We only use your information where we have a lawful basis, such as your consent, fulfilling a contract, or complying with legal requirements.

We do not sell your personal data, but we may share it with trusted service providers such as website hosts, payment processors, and email platforms, or with legal and professional advisers when necessary. As we use third-party platforms, your information may be transferred outside the UK, but we ensure that any such transfer is safeguarded with the appropriate protections. We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations.

As a data subject, you have rights over your personal information. These include the right to access, correct, or request deletion of your data, to object to or restrict processing, to request transfer of your data, and to withdraw consent at any time. If you would like to exercise any of these rights, you can contact us directly at hello@thecreatesco.uk.

Our website uses cookies to provide functionality, analyse traffic, and personalise your experience. You may manage or disable cookies at any time through your browser settings. We also take reasonable technical and organisational steps to protect your information from unauthorised access, misuse, or loss.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@thecreatesco.uk. The Creates Co by Syra A is registered with the Information Commissioner’s Office (ICO) under reference number ZB710772. If you are unhappy with how we use your data, you also have the right to raise a complaint with the ICO via www.ico.org.uk.